I have arranged two group stays at Moon Palace Resort in Cancun – one of 38 guests and a larger group of about 800. I’m happy to say both were a huge success. The Moon Palace staff are extremely helpful, and the accommodations are wonderful. I especially LOVE the hammocks on each balcony as well as the Jacuzzi in every room! The number and variety of restaurants onsite make dining convenient, and the food is delicious! Trip organizers will find the all-inclusive feature ideal for groups, as you don’t have to worry about hidden costs and your guests are delighted with the choices.
First impressions are important, and the entrance to the lobby is a WOW for guests! The large pool complex, including swim-up bars, is a highlight of the property. There is even a children’s pool and play area — ideal for families!
Claudia Bursch
Site & Contract Manager, Tastefully Simple, Inc.
Dates: April 22-25, 2010
No. of guests: 366
This is the first all-inclusive property we have gone to with our sales meeting and I was a bit reluctant in the beginning not knowing just how it would go. And I can say, except for some minor communication issues once in a while and a lost box of chap stick, the meeting was a success.
Every setup for each of our events was wonderful. The décor that we contracted with Zuniga was also great – the Sunday evening Fiesta, the big blue Valley at Registration, the table décor and the stage set – these were all more than we have done at past meetings.
I thought it was very easy on my end as a meeting planner when it came to the Food and Beverage for each of our events. Because of the all-inclusive, it made the planning so much easier. And the banquet meals we had on Monday and Wednesday evening were excellent! Our management group all thought that the convention center was the best we’ve ever – General Session was amazing,
Breakouts were a very good size for our group along with the logistics of moving from breakout to breakout and also having one of the best Trade Shows we have ever had. We have also heard back from many attendees that they really enjoyed your Moon Palace Resort and for the majority of our group never having stayed at an all-inclusive before – they thought that was the best thing!
Cherie Keithley
Marketing Specialist/Meeting Planner
Valmont Irrigation
Dates: Jan 17-21, 2010
No. of guests:364
On behalf of Ferguson I want to thank you for your continued hard work and the attention to detail you give to our incentive groups. You and the staff at Moon Palace have consistently provided our groups with stellar service. Our guests are always complimentary of the resort and especially the staff. Many of our guests have been repeat leisure customers to Moon Palace choosing to bring their families back for vacation after one of our incentive trips. I cannot think of a higher compliment!
We have so much confidence in you and the Groups Department, that Moon Palace is one of a few resorts that we would consider sending one of our incentive groups to without a Corporate Event Planner.
Thank you from all of us. We hope to continue to bring incentive guests to Moon Palace and other Palace Resorts throughout Mexico and soon the Dominican Republic.
Best regards,
Michele DeRosa
Manager of Corporate Events
Wolseley North American Division
Dates: Oct 22-25, 2008
No. of guests: 35
After recently attending a conference that was being held at the Palace, I wanted to extend my gratitude for the professionalism and above-and-beyond attention to detail that I received from you and your staff at the resort.
As I am from the States and not a native speaker, I was at first worried about how I would be able to communicate and accomplish our very specific details for such an important event. From the first day I spoke with you I knew I was going to be well taken care of and you more than meant my expectations. Thank you for everything you did and I hope that I will have the pleasure of working with you again in the future.
All my best regards and thanks,
Thanks!
Loring Day
Project manager
Visual communications, inc
Dates: July 23- August 13, 2008
No. of guests: 1094
Manuel,
Not a bother at all. I will give you feed-back in regards to our management group and in regards to our attendees. First I want to remind you that this is the first all-inclusive property we have gone to with our sales meeting and I was a bit reluctant in the beginning not knowing just how it would go. And I can say, except for some minor communication issues once in a while and a lost box of chap stick, the meeting was a success. Every setup for each of our events was wonderful. The décor that we contracted with Zuniga was also great – the Sunday evening Fiesta, the big blue Valley at Registration, the table décor and the stage set – these were all more than we have done at past meetings. I thought it was very easy on my end as a meeting planner when it came to the Food and Beverage for each of our events. Because of the all-inclusive, it made the planning so much easier. And the banquet meals we had on Monday and Wednesday evening were excellent! Our management group all thought that the convention center was the best we’ve ever – General Session was amazing, Breakouts were a very good size for our group along with the logistics of moving from breakout to breakout and also having one of the best Trade Shows we have ever had. We have also heard back from many attendees that they really enjoyed your Moon Palace Resort and for the majority of our group never having stayed at an all-inclusive before – they thought that was the best thing!
Again, we appreciated you hospitality of everyone who helped to make our event a success – THANK YOU!
Cherie
Marketing Specialist/Meeting Planner
Valmont Irrigation
Valley, NE
Dear Lupita,
Now that the evaluation forms from our delegates are starting to flow in, I just wanted to take this opportunity to thank you and your team for an absolutely incredible conference experience for myself, my management team, and of course, our store delegates.
From my viewpoint as a planner, the resort did an incredible job of making sure everyone was well taken care of. The comments we are receiving from our Associates and Front Store Managers are nothing short of outstanding. Although the comments have been excellent with regard to the facility, the food, the organization, and the atmosphere, what really stands out above all else is the service levels shown by every staff person at the resort. One of the comments from one of our Associates was “Could not have asked for anything better. Everyone, and I mean everyone, was so helpful. They all went out of their way to help you and always gave superior customer service. We could all take lessons from these people, they were great!”
Lupita, your service level was no exception. It was an absolute pleasure working with you. I have to say that you are one of the calmest and most organized event planners I have ever worked with and your attention to detail as well as your pleasant smile and demeanor made every day as close to stress free as possible. I don’t think the word “no” was in your vocabulary and you certainly went all out on a few of our VIP functions to absolutely wow our management team. The retirement dinner in the gazebo and the Peers Dinner in the Moon Grand Suite were incredible.
Thank you Lupita to you and your team for doing such a fabulous job. Now that we have experienced the Moon Palace, it will certainly be somewhere we must come back to. I hope at that time we get to work with you once again. I look forward to it!
Sincerely,
Karen Bossin
Director, Conferences & Events Planning
North York, Ontario
